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Return & Refund Policy

Return & Refund Policy


1. Overview At Basaveshwar Enterprises, we take pride in delivering high-quality agricultural implements, power sprayers, solar equipment, irrigation tools, and farm supplies. If you receive a damaged, defective, or incorrect product, we are here to assist you with replacements or refunds under the terms outlined below.

2. Eligibility Window for Returns

  1. Return and replacement requests must be raised within 7 days of order delivery.
  2. Products eligible for return must be unused, unwashed, unassembled, and in their original packaging, including all manuals, accessories, spare parts, and proof of purchase (invoice/bill).

3. Damaged, Defective, or Incorrect Items

  1. If your product arrives damaged in transit, with missing parts, or does not match your order specifications, report it to our customer support team within 48 hours of delivery.
  2. You must provide clear photos or a short video showing the issue, packaging, and the shipping label to help us process verification promptly.

4. Non-Returnable & Non-Refundable Items

  1. Used farm machinery, sprayers filled with chemicals/water, or motors that have undergone installation/tampering.
  2. Opened hybrid seed packets, agrochemicals, or soil enhancement nutrients due to agricultural quality control standards.
  3. Items damaged due to mishandling, electrical surges, improper fuel/chemical dilution, or disregard of user manuals.
  4. Standard Cash on Delivery (COD) handling fees (₹50.00) and one-way freight charges for bulky machinery, unless the fault lies on our end (such as shipping the incorrect item).

5. Return & Replacement Process

  1. Initiate Request: Contact us via phone (+91 9900438541) or email with your Order ID and photos of the item.
  2. Pickup/Dispatch: Once approved, we will arrange a reverse pickup through our logistics partner or provide return transit instructions for oversized machinery.
  3. Inspection: After the returned equipment arrives at our Kalaburagi warehouse and passes inspection, we will dispatch a free replacement or initiate a refund.

6. Refund Mode & Timelines

  1. Prepaid Orders (if applicable): Refunds are credited directly back to the original source bank account/UPI ID within 5 to 7 business days following inspection approval.
  2. Cash on Delivery (COD) Orders: Refunds for eligible COD orders will be transferred directly to the customer's bank account via NEFT/IMPS or UPI after verification of account details.

7. Order Cancellation

  1. Customers may request cancellation of an order before it has been dispatched from our warehouse.
  2. Once an order has been shipped and handed over to the logistics carrier, it cannot be canceled mid-transit and must follow the standard return process upon delivery.

8. Contact Support

  1. Business: Basaveshwar Enterprises
  2. Address: #62, Halsultanpur Village, Aurad(b) Hobli, Kalaburagi – 585104, Karnataka
  3. Phone / WhatsApp: +91 9900438541
  4. Email: support@basaveshwarenterprises.com
  5. Website: basaveshwarenterprises.com